Warranty & Quality Guarantee

Our Quality Warranty

MENGNA SURFACES stands behind every slab we produce. Our comprehensive warranty reflects our confidence in the quality, durability, and performance of our sintered stone products. We use only premium raw materials and state-of-the-art Italian equipment to ensure consistent excellence.

10-Year

Limited Product Warranty

Residential and commercial applications

What Is Covered

✓

Structural Integrity

Warranty against manufacturing defects that affect structural performance under normal use.

✓

Stain Resistance

Non-porous surface guaranteed to resist common household and commercial stains.

✓

UV Stability

Outdoor applications warranted against fading and discoloration from UV exposure.

✓

Dimensional Accuracy

All slabs meet specified tolerances for thickness, flatness, and dimensions.

✓

Color Consistency

Color matching within specified tolerances across slabs from the same production batch.

✓

Thermal Resistance

Resistance to thermal shock from normal temperature variations in intended applications.

What Is Not Covered

Damage from improper installation, fabrication, or handling
Damage from accidents, misuse, abuse, or neglect
Damage from failure to follow care and maintenance guidelines
Damage from extreme temperatures beyond product specifications
Damage from chemicals or substances not compatible with the surface
Normal wear and tear, including minor scratching from daily use
Damage from acts of God (earthquake, fire, flood, etc.)
Products that have been modified or altered after delivery
Secondary operations performed by third parties

Quality Certifications

ISO 9001

Quality Management

SGS Certified

Safety & Performance

CE Marking

EU Compliance

CCC

China Compulsory Cert.

How to Make a Warranty Claim

Contact us at mengnafoshantile@gmail.com with your order number and photos of the issue
Provide documentation including proof of purchase, installation details, and usage conditions
Our technical team will review the claim within 5 business days
If approved, we will provide replacement material or a pro-rated credit at our discretion

For complete warranty details and specific product coverage, please contact our sales team. Warranty terms may vary by product line and application type.