Privacy Policy

Last Updated: January 2025

Foshan Mengna Tiles Co., Ltd. ("MENGNA SURFACES," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site").

1. Information We Collect

1.1 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of your visit

1.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and improve our website. You may choose to decline cookies through your browser settings, though this may affect site functionality.

1.3 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, phone number, company name, message content)
• Subscribe to our newsletter
• Request a quote
• Communicate with us via email or WhatsApp

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you product information, quotes, and promotional materials
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations

3. Third-Party Services

3.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. Google Analytics uses cookies to collect this information. The information collected by Google Analytics will be transmitted to and stored by Google on servers in the United States.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.2 Netlify

Our website is hosted on Netlify, which may collect certain technical information as part of its service. Please review Netlify's Privacy Policy for more details.

3.3 WhatsApp

If you contact us via WhatsApp, the WhatsApp Privacy Policy will apply to your communications. Please review WhatsApp's Privacy Policy.

4. GDPR Compliance (European Users)

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data

To exercise any of these rights, please contact us at mengnafoshantile@gmail.com.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain contact form submissions and communications for a period of 3 years from the date of last contact.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at mengnafoshantile@gmail.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Site, you consent to such transfers in accordance with this Privacy Policy.

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Organization: Foshan Mengna Tiles Co., Ltd.
• Address: Building 22, Taobo Avenue, Nanzhuang Town, Chancheng District, Foshan, Guangdong, China
• Email: mengnafoshantile@gmail.com
• Phone: +86 151 1300 8292